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Frequently Asked Questions

No, you can checkout as a guest.

    Home delivery service: Applicable to all orders.

    Locker pick-up service: The order must fulfill the locker pick-up conditions.

    Self pick-up service: Free self pick-up service is applied on order with specific products, and has no minimum spending requirement.

The locker Pick-up service does not provide any time slot selection, your order will arrive the locker in next 4-7 working days (subject to locker capacity). You can pick it up anytime once you receive an SMS / SFHK App notification containing the locker's password within 48 hours for SF Lockers.
The first 24 hours is the free of charge. You are subjected to a service charge of HKD 10 for every 24-hour delay, payable to SF Express upon collection. All collected service charge will be fully donated for charitable purpose without any cost deduction.

We support credit card payment of VISA, MasterCard, American Express, JCB, UnionPay, AlipayHK, WeChat Pay, Faster Payment System, PayMe, Octopus APP, Octopus Wallet and BoC Pay. You may also use Minions Dollars (if any) in your account to pay. 

Sure! We will try our very best to safeguard your personal information from leakage and misuse during payment. Please check our "Privacy Policy Statement" for details.